How to get support faster when encountering programming problems?
We encounter various problems when programming.
If you want to get help and support faster, please provide the following information:
1. Please confirm whether you are using the correct software and driver;
2. Please provide your walkie-talkie model, order number and shopping platform, as well as S/N code;
3. Please provide screenshots of your computer system, the port in the device manager and the port selection in the software;
4. Please provide a screenshot of your problem.
Please send the above information to support staff and they will help you.
How to choose your correct programming cable?
The following is the programming cable for most Retevis Kenwood 2-pin walkie-talkies(SKU: C9018A):
This cable can be used for RT10, RT15, RT17, RT18, RT22, RT21, RT24, RT26, RT27, RT50, RT76, RT81, RT22S, H777, H777S, etc.
SKU( J9110P) is a programming cable for RT3, RT3S, RT8, and RT52.
J9131P is the programming cable for HD1, HA1G, NR630, NR30, RT29, RT29D RT48, RB23, RB46.
SKU: J9137P is the programming cable for RT47, RT83, and RT87.
C9187A is the programming cable for RB75.
J9127P programming cable is for the RT82 radio.
Note: RB25 radio is a special programming cable that needs to be purchased on the Retevis official website.
Where to download the software?
Software download link: https://www.retevis.com/resources-center
HD1 programming problems generally come from the following reasons:
1. The programming cable is incompatible with the driver or computer system (programming cables have different versions);
For the new version of the programming cable; Support WIN 11 System. NOTE: If you plug in the programming cable to the computer, and it shows “USB READER (COM3)” in device manager, then your cable is a new version.
For the old version of the programming cable; Not support WIN 11 System. NOTE: If you plug in the programming cable to the computer, and it shows “Prolific USB-to-Serial Comm Port (COM6)” in device manager, then your cable is an old version.
2. Doesn’t plug the programming cable in properly;
3. The computer port damages or the machine programming port damages;
RT3S programming problems generally come from the following reasons:
1. The driver is not installed normally;
When installing the driver on Windows 10 and Windows 7 systems, please double-click dpinst_x86 to install.
When installing the driver on Windows 11 system, please double-click dpinst_amd64 to install.
2. Doesn’t plug the programming cable in properly;
3. The computer port damages or the machine programming port damages.
More to read: How to solve RT29 programming questions
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